General Inquiry
Q: Do you work in my country?
A: Yes, except in those areas that have significant security concerns or travel restrictions.
Q: How much do your services cost?
A: Our fees vary dramatically depending on the type, complexity, scope and duration of services that are provided. As a guideline, our services are based on the rate of US$450 per hour with a minimum project fee of US$10,000; however, we give special consideration to charitable causes or projects in developing / coffee producing countries.
Individuals / Small Business
Q: Can you train me, an individual, to be a barista?
A: No. Our retail curriculum development services and training workshops are best suited to companies with multiple locations and are priced accordingly.
Q: Can you help me with my school project?
A: Unfortunately no, we receive frequent requests for this sort of assistance and must dedicate our working time to paying clients.
Q: I'm starting a coffee shop and don't know where to start, can you help?
A: Our fee to assist with the startup of a small retail or roasting business is typically $35,000 to $50,000 plus travel expenses, which represents approximately 10% of our clients' development budget. If this is within your budget, we can definitely help.
Media
Q: I'm a reporter and am writing a story involving the coffee industry, are you available for an interview?
A: Yes, please send email with your question(s), deadline and a best time to speak or feel free to call anytime.
Expert Referral Networks
Q: I represent a research / expert referral company and have a client interested in your services, will you sign up as a member of our network?
A: No, but you are welcome to have your client contact us directly and we will pay you a commission, as approprite, for project fees collected resulting from the referral.
Coffee Growers / Exporters
Q: We grow / export coffee, can you put us in touch with buyers?
A: No, we do not broker or sell coffee; however, we do provide branding and marketing services if you wish to develop or promote a brand within the specialty coffee industry.
Coffee Industry Suppliers
Q: Will you sell our product / service to your clients?
A: No, we do not sell products; however, we do provide branding and marketing services if you wish to develop or promote a brand name for your products within the specialty coffee industry.